Privacy Policy of the Online Store www.rddsklep.pl

  1. Personal data administrator

The administrator of personal data is Production, Trade and Service Company "RDD" Robert Dorsz with its registered office in 89-510 Bysław, Bysławek 83 NIP 5611452395 REGON 366657771  , which conducts online sales under the domain www.rddsklep.pl. The administrator can be contacted regarding the processing of personal data using the contact details available on the website.

  1. Scope of collected personal data

The data collected includes, among others, your name, email address, phone number, shipping address, and payment information. When you use the website, data such as your IP address, navigation data, and cookies are also automatically collected.

  1. Data processing purposes

Personal data is processed for purposes such as order fulfillment, customer account management, complaint handling, marketing, and customer contact. Furthermore, the data may be used to improve the website's functionality, including through cookies.

  1. Legal basis for data processing

Data is processed based on the user's consent, the concluded contract, and the legitimate interests of the administrator, such as direct marketing and improving the functionality of the website.

  1. Sharing personal data

Users' personal data may be shared with third parties, such as courier companies, online payment processors, and technology partners. Data will not be sold or shared with third parties for purposes other than those specified in the privacy policy.

  1. Transfer of personal data outside the EEA

If users' personal data are transferred to third countries outside the European Economic Area, appropriate safeguards will be applied, e.g. data protection agreements.

  1. User rights regarding personal data

Users have the right to access, rectify, delete, restrict, transfer, object to processing, and withdraw consent at any time. To exercise these rights, please contact the administrator.

  1. Cookie Policy

The website uses various types of cookies, such as technical, analytical, and marketing. Cookies are used primarily to improve the site's functionality. Users can manage their consent through browser settings or special tools on the website.

  1. Data storage period

Personal data will be stored for the time necessary to fulfill the order, until consent to processing is withdrawn, or for the period required by law. Cookies may be stored for varying periods of time, depending on their type (session, persistent).

  1. Data security

Production, Trade and Service Company "RDD" Robert Dorsz with its registered office in 89-510 Bysław, Bysławek 83 NIP 5611452395 REGON 366657771 The Store uses appropriate technical and organizational measures to protect personal data, including encryption, access policies, and staff training. The Store makes every effort to ensure the security of processed personal data. The right to submit requests for information about data, or for its processing, in electronic form.

  1. Changes to the privacy policy       

This privacy policy may be updated from time to time, and users will be notified of any changes. The current policy is effective from the date it is posted.

  1. Information about customer rights . The customer has the right to lodge a complaint regarding the processing of personal data with the supervisory authority (the President of the Personal Data Protection Office).1
  2. The right to submit requests for information about data or their processing in electronic form.
  3. Provision on profiling and automated decision-making
    1. What is profiling?
      As part of the operation of the rddsklep.pl online store, we may use profiling. This involves automatically analyzing your activity on our website (e.g., products viewed, purchase history, location) to better understand your needs and shopping preferences.
    2. Profiling effects for you:
      • Personalization of offers: We may show you advertisements or send you discount codes tailored to products that interest you.
      • Shopping convenience: We suggest products that can complement your previous orders.
      • No negative legal consequences: Our profiling does not affect your ability to enter into a contract or change product prices in a discriminatory manner.
    3. Legal basis and your rights:
      Data processing in this way is based on our legitimate interest (direct marketing) or your voluntary consent (e.g. through cookie settings). GDPR principles, at any time you have the right to:
      • Objection to profiling – you can request that we stop analyzing your behavior for marketing purposes.
      • Human intervention – if an automated decision would affect your rights (e.g. refusal to pay by instalments), you have the right to contest it and clarify the matter with our employee.
  1. Contact

Any questions regarding the processing of personal data and the cookie policy can be directed to the administrator using the contact details available at www.rddsklep.pl

  1. The right to submit requests for information about data or their processing in electronic form.

Company registration details

The company is entered in the register:
Central Registration and Information on Economic Activity (CEIDG)
The body maintaining the register:
Minister of Development and Technology

Payment methods

The following payment methods are available in our store:

  • fast online payments (including my dear),

  • traditional transfer,

  • card payment,

  • cash on delivery (if applicable).

Shipping costs

Delivery costs depend on the type of order, product dimensions and form of transport.

Approximate delivery cost is:
from PLN XX to PLN XXX gross

The exact amount of delivery costs is always provided when placing an order and in the product description.

✅ TO THE REGULATIONS – READY REGISTRATIONS

You can paste the following points directly into the Regulations (as separate paragraphs or sub-points).

📌 The right to withdraw from the contract for entrepreneurs with consumer rights

Entrepreneurs making purchases for business purposes, but not for professional purposes, have the right to withdraw from a distance contract within 14 days without giving any reason, on the terms and conditions applicable to consumers, in accordance with the provisions of the Consumer Rights Act.

The deadline for withdrawal from the contract expires after 14 days from the date on which the Buyer took possession of the goods.

In order to exercise the right of withdrawal, the Buyer must inform the Seller of his decision by means of an unequivocal statement (e.g. e-mail).

📌 Complaints procedure

  1. The Seller is liable to the Buyer for the conformity of the goods with the contract in accordance with the principles set out in applicable law.

  2. Complaints can be submitted:

    • electronically to the store's email address,

    • in writing to the company's registered office address.

  3. The complaint should include:

    • name and surname / company name,

    • contact details,

    • order number,

    • description of the defect,

    • Buyer's request.

  4. Complaints are handled in a timely manner 14 days from the date of their receipt.

  5. The right to file a complaint is also available to entrepreneurs making purchases for business purposes, not of a professional nature, under the same conditions as for consumers.

  6. If the complaint is accepted, the Seller:

    • replace the product,

    • repair the product,

    • will lower the price,

    • will refund the amount due in accordance with the law.

📌 Manufacturer's warranty

Selected products sold in the store may be subject to a manufacturer's warranty.

The warranty terms are specified in the warranty card included with the product or in the manufacturer's documentation.

The warranty does not exclude, limit or suspend the Buyer's rights arising from the provisions on warranty and conformity of the goods with the contract.

Cookies are small text files sent by a web server and stored on the user's device. Their default parameters allow the information to be read only by the server that created them. Cookies are used for functions such as counters, polls, online store management, user login, advertising, and monitoring visitor activity.

We use cookies to: 

  • enabling the use of the Customer Panel,
  • adapting the website to user preferences,
  • obtaining anonymous data on how users use the website,
  • making it easier for users to navigate and use the website,
  • ensuring safety standards.

We use "persistent" and "session" cookies. "Persistent" cookies remain in the device's web browser until the user deletes them or for a predetermined time specified in the cookie file parameters. "Session" cookies remain in the browser until you close it or log out of the website on which they were placed. 

Cookies are also used by a cooperating entity – Google Inc. We use Google Analytics and YouTube, which have their own privacy policies: 

Google Analytics Privacy Policy > http://www.google.pl/intl/pl/analytics/privacyoverview.html 
YouTube Privacy Policy > http://www.google.pl/intl/pl/policies/privacy/ 

All modern browsers allow you to enable or disable cookies (usually enabled by default). If you do not wish to receive cookies, you can change your browser settings. 
Disabling cookies may make it much more difficult or impossible to use many websites. 

Information on how to change cookie settings in individual browsers is available on the following websites: 

Instructions for mobile devices: